How do Lending Teams work?:
Members of Kiva Lending Teams continue lending as individuals, but they have the option to count each loan they make towards the overall impact of one of their teams.
How do I join the Kiva : Team Susan Boyle Fans lending team?:
You can join this public lending team by following these steps:
Step 1: Go to http://www.kiva.org/team/team_susan_boyle_fans
Step 2: Click on JOIN NOW
Step 3: Fill out the Join Kiva Now! form.
First Name, Last Name, Email, Confirm Email, Password (6-12 Characters), Confirm Password are required fields. Referred by a friend? is not required.
How do I add loans to my lending team?:
Whenever you lend, you have the opportunity to count that loan toward one of your lending teams. You can count a loan toward a lending team of your choosing by following these steps:
Step 1: Click on the "Lend" button at the top of the Kiva home page. You will automatically be taken to the entrepreneurs in need.
Step 2: When you find an entrepreneur that you would like to fund either click "Lend $25" to quickly lend $25, or click the name of the entrepreneur and then select the amount you would like to fund from the drop down box and click "Lend".
Step 3: Add additional loans to your basket or click "Loan Added! Checkout."
Step 4: You'll be taken to your basket where you can select what lending team your loans should count towards. Beneath the "Count Towards Team" column, you'll see a drop down box with your favorite lending team's name listed. Click that box and select the lending team you wish the loan to count towards. If you want to change the amount you wish to lend, select the amount in the drop down menu. When you're finished, click "Continue."
Step 5: Choose a password to create an account, or log into your Kiva account.
Step 6: Make an optional donation to Kiva's operational expenses or click "No Thanks."
Step 7: You will be automatically transferred to PayPal to pay for the loan through PayPal's secure website.
When you checkout, you can pay with funds from a credit card or a PayPal account. Regardless of which option you choose, PayPal will process your payment and send you a receipt. PayPal provides Kiva with free payment processing, which helps us to keep our operational expenses low. Please note that you will, however, need a PayPal account if you withdraw funds from Kiva, as Kiva uses PayPal to handle all financial transactions.
How do I quit a lending team?:
If you don't wish to participate with a particular lending team anymore, you can choose to quit the team by following these steps:
Step 1: Go to http://www.kiva.org and click "Login" at the top of the page to log into your Kiva account.
Step 2: Click "My Portfolio" and then "My Teams".
Step 3: You'll see a listing of all of the lending teams that you are a member of. Find the team you would like to leave and click "Quit Team".
I'm a member of more than one lending team. How do I pick which team my loan counts towards?:
Whenever you lend, you have the opportunity to count that loan toward one of your lending teams. You can count a loan toward a lending team of your choosing by following these steps:
Step 1: Click on the "Lend" button at the top of the Kiva home page. You will automatically be taken to the
entrepreneurs in need.
Step 2: When you find an entrepreneur that you would like to fund either click "Lend $25" to quickly lend $25, or click the name of the entrepreneur and then select the amount you would like to fund from the drop down box and click "Lend".
Step 3: Add additional loans to your basket or click "Loan Added! Checkout."
Step 4: You'll be taken to your basket where you can select what lending team your loans should count towards. Beneath the "Count Towards Team" column, you'll see a drop down box with your favorite lending team's name listed. Click that box and select the lending team you wish the loan to count towards. If you want to change the amount you wish to lend, select the amount in the drop down menu. When you're finished, click "Continue."
Step 5: Choose a password to create an account, or log into your Kiva account.
Step 6: Make an optional donation to Kiva's operational expenses or click "No Thanks."
Step 7: You will be automatically transferred to PayPal to pay for the loan through PayPal's secure website.
What is my preferred team?:
Your preferred team is the team that, by default, your loans will be counted towards on the basket page. You are always free to select a different team or no team at all in your basket when checking out.
How do I set my preferred team?:
You can set your preferred team by following these steps:
Step 1: Go to http://www.kiva.org and click "Login" at the top of the page to log into your Kiva account.
Step 2: Click "My Portfolio" and then "My Teams".
Step 3: You'll see a listing of all of the lending teams that you are a member of. There is a drop down box above you listed teams and to the right that says "Preferred Team". Select a team from the drop down box to set your preferred team.
What if PayPal will not accept my credit card?
Kiva does not have access to your payment details, as PayPal processes all of our financial transactions.
If you have trouble making your payment, please contact the PayPal Customer Service line created by PayPal specifically for Kiva users at 888-445-5032 (Toll Free US) or 402-952-8811 (International), Monday through Friday, 8 a.m. to 5 p.m. CST. These phone numbers are staffed by PayPal employees who are specially trained to help Kiva lenders!
What if I can't enter my country details into PayPal's credit card form?
Once you've selected which loan you would like to fund and have gone through the checkout process, you'll be transferred to PayPal to complete payment. On the left side of the screen, there's a link that says "Don't have a PayPal account? Use your credit card or bank account (where available). Continue." Click on continue and you'll be taken to the credit card payment page. At the very top of that screen is a drop-down box that will let you select which country your credit card account is in (it defaults to the United States).
Once you select your country, the fields will change to allow the proper data to be entered.
Where can I learn more about Kiva?
How Kiva works : http://www.kiva.org/about/how
Kiva Help center - FAQs : http://www.kiva.org/help
Kiva Wikipedia Entry : http://en.wikipedia.org/wiki/Kiva_%28organization%29
